Support

Contact: hello@goodeboy.com

We read every message and answer within a few days. If something is wrong with your account, say which email address you signed in with: there is no username to quote.

The things people ask first

When can I send?

In the half hour either side of your sunrise or sunset: a window opens 30 minutes before the sun and closes 30 minutes after. Today shows when the next one is, and if you allow notifications you get a nudge a few minutes before. Choose sunrise, sunset or both under You.

Why didn't anything come back?

Sending is the only way to receive, and a postcard comes back as soon as someone, somewhere, has one waiting. If nobody has, yours goes on its way and you are next in line: Today says so honestly, and you get a notification when one lands. We never make one up.

My postcard "couldn't be sent"

Every postcard is checked before anyone receives it. A refused one doesn't use up your sun, so you can take another photo and try again while the window is open. Photos of people, and notes with contact details, are the usual reasons.

What does the person who gets my postcard see?

Your photo, your note, your first name if you set one (otherwise "Someone"), your city and country, your local time and which sun it was. Never your email or any way to reach you. They can share it, showing your first name and city.

What does Othersun know about where I am?

Your city, and nothing finer. Your phone works out the city itself and sends only that; your coordinates never leave the device. Photos are re-made on your phone with all location data removed.

I'm not getting nudges

Nudges are set on your phone for the next two weeks, for the suns you chose. Check that notifications are allowed for Othersun in your phone's settings, and open the app once after travelling so the times follow you.

Reporting someone

Tap ⋯ on any postcard you received, or Report or block under a reply, and choose Report. It disappears for you at once, and we act on every report within 24 hours. Block means you will never send to or receive from that person again; they are not told.

If someone is in danger, contact your local emergency services first.

Deleting your account

You → Delete account. It removes your postcards (including from other people's collections), your replies and your photos. It cannot be undone, and we keep no copy.

Age

Othersun is for adults. You must be 18 or over, and you confirm this when you sign up.

The legal bits